Empathetic Customer Escalations Specialist
Listed on 2026-10-12
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
Marks & Spencer is seeking a Customer Resolution Advisor to take ownership of escalated complaints, investigate issues across multiple systems, and deliver clear, empathetic responses. You will collaborate with stores, suppliers and wider teams to resolve concerns while protecting the M&S brand.
The role suits a resilient problem solver who can handle high volumes, communicate professionally, and maintain ownership from start to finish.
Our team is growing, and we are hiring a Empathetic Customer Escalations Specialist in Salford, England, United Kingdom.
We are seeking a motivated Empathetic Customer Escalations Specialist to join Marks & Spencer Plc in Salford, England, United Kingdom.
Consider building your career as a Empathetic Customer Escalations Specialist at Marks & Spencer Plc.
The Empathetic Customer Escalations Specialist position in the Management & Operations, Sales field is open for applications.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).