Client Service Specialist
Listed on 2026-10-18
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, HelpDesk/Support
Requisition
15609
-Posted
10/16/2026
- Manchester - 55 Princess Street
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.
We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies- Strong customer service skills, an eagerness to excel and be part of a dynamic, fast-growing team
- Attention to detail and the ability to learn quickly
- Excellent verbal, written, and organisational skills
- Superb critical thinking skills; ability to problem solve and troubleshoot customer issues
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn
- Prior experience in a customer service role or contact center is a plus
- Exposure to the financial industry, banking, commercial real estate, and/or capital markets is a plus
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
- Strong customer service skills, an eagerness to excel and be part of a dynamic, fast-growing team
- Attention to detail and the ability to learn quickly
- Excellent verbal, written, and organisational skills
- Superb critical thinking skills; ability to problem solve and troubleshoot customer issues
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn
- Prior experience in a customer service role or contact center is a plus
- Exposure to the financial industry, banking, commercial real estate, and/or capital markets is a plus
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
- Bachelor's degree in Finance, Business, or Economics preferred
- Provide superior customer service on our industry-leading Moody's Analytics products
- Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner
- Manage and esc ...
- Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
- Identify, capture, and channel client feedback on product features and functionality
- Originate content for the Moody's Analytics Knowledge Base
- Support new product launches and new business initiatives
- Identify sales and up-sell opportunities for the business
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