Concierge

GLL is looking for full time Concierge at Hough End Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Customer service advisor job,it'sa career.

As a Concierge,you'llenjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. In this role you will respond to enquiries, converting them into memberships. Concierge's are often a customer's first port of call;you'llanswer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects.

From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service levelis at the highest level at all times.

• Be the first point of call for customers.

• Answer incoming calls to the centre.

• Deal with transactions including setting up direct debits and cash handling.

• Handle membership enquiries, including selling memberships to customers.

• Deliver first-class customer service.

• Answer customer queries.

• Set up equipment.

• Be a key support to your teamon a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.

• A can-do attitude.

• A real focus on customer service.

• Passion and personality.

• Knowledge of health and safety.

• Bea great team player.

• Good IT, literacy, numerical, and communication skills.

• Some experience of administration.

• Cash handling experience.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

• Working from home is not possible in this role.

• We are an accredited Living Wage employer with industry-leading rates of pay.

• We can offer a career, not just a job, with extensive Learning & Development support available.

• A uniform will be supplied and must be worn.

• GLL is Values Driven, not Profit Driven. We work hard tobenefitthe communities weoperatein.

• As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

• Access to a pension scheme.

• Health Assurance and access to Counselling services.

• Access to the tax-efficient Ride to Work bicycle purchase scheme.

• Free annual eye tests.

• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

• The right to stand for the Society board and to vote for board members torepresentyou.

• Access to team building and fun events such as treks, concerts, outings, etc.

• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’,because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also…