Customer Service Administrator

Job Description

As part of our, Contract division, we have an exciting opportunity to join the team as a Customer Service Administrator on a full time permanent basis, this role is fully office based.

Monday - Friday rotating (07:00-15:00, 08:00-16:00, 09:00-17:00). With flexibility to cover weekends when required.

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

• Resolving various customer service queries and requests.
• Creating Daily/Weekly/Monthly Service reports and Exports reports on compliance.
• Chasing orders and resolving delivery issues.
• Checking Daily Order Audits.
• Planning Parcel Traffic Orders and Communications.
• Planning Export Order collections – Haulier Quotes and Confirmations.
• Maintaining Export Control Tools and Special Delivery Orders.
• Using the Customer Web Based Order Confirmation Systems Compliance.
• Exceeding agreed KPIs.
• Capturing all charges outside of contractual agreement.
• Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Customer Service & Client Support Colleagues).
• Proactively looking for conscientious improvements.
• Dealing with day to day operational issues.
• Manual Order entry and special pick intervention.

• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Ability to work without direct supervision.
• Excellent communication skills in order to deliver accurate information.
• Able to work efficiently and accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Able to work on own or as part of a team.
• Proactive decision maker.

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.