Customer Experience Advisor
Job in
Stretford, Manchester, Greater Manchester, M9, England, UK
Listed on 2026-10-29
Listing for:
Forrest Recruitment Ltd.
Full Time
position Listed on 2026-10-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Working for a well-established online e-commerce business who have an excellent reputation for providing first class products and services throughout the UK, Ireland and the EU. If you have strong customer care experience and wish to join a firm who can offer a thorough training package with opportunities for progression, then
Responsibilities- Customer Services – processing of daily orders received from B2B and B2C customers, via email, phone and online portals etc.
- Responding and communicating with customers regarding customer orders and stock queries
- Producing stock reports where necessary via email and telephone
- Confirmation and monitoring of orders from initial input, through to dispatch and invoice status.
- Liaising with couriers regarding claims for lost or damaged stock
- Arranging returns and collections and issuing customer accounts with credits.
- Recording complaints in the system and circulating to relevant staff members.
A knowledge of a CRM is extremely desirable for this role, either Hub Spot, N-Vision or Salesforce and 1-2 years plus Sales order processing/Customer Care experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×