Director, Fan Services & Customer Experience
Listed on 2026-10-30
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Customer Service/HelpDesk
Client Relationship Management -
Management
Client Relationship Management, General Management
Fanatics Commerce is seeking a Director of Fan Services to lead the customer service organization across first and second line teams. You will own the budget, headcount planning, and vendor relationships, partnering with global teams to deliver fan-focused service and performance improvements.
You will drive metrics, manage remote/hybrid teams, and apply AI-enabled insights to improve customer experiences while maintaining compliance and delivering strategic outcomes for Fanatics and its
Our organisation is growing, and we are hiring a Director, Fan Services & Customer Experience in Manchester, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Director, Fan Services & Customer Experience role in the description above.
We appreciate your interest in this position.
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