Weekend Customer Service Supervisor

Opportunity Overview

The Weekend Customer Service Supervisor will be responsible for supporting the Weekend team in the day-to-day operations of Library Services in the Clifford Whitworth Library during weekends. This includes acting as an escalation point for the team, liaising with Security colleagues when needed, ensuring the delivery of excellent customer service and working collaboratively towards the continual improvement of Library Services. The role requires someone who can work well as part of a team, stay calm and resilient under pressure, and respond confidently to challenging situations.

They will need strong organisational and interpersonal skills, a flexible approach, and the ability to support colleagues in delivering consistent, high-quality customer service.

Due to the nature of this role the post holder will required to work on campus. This is a part-time role of 21 hours per week and covers Friday, Saturday, Sunday. The standard hours are 11am – 7pm, however flexibility will be required to cover between 8am – 9pm when there are absences to maintain service.

Please note this advert may close early if we receive a high volume of applications

Key Responsibilities

• Provide a consistently high level of customer service and support the Library Services Weekend Team in delivering agreed service standards, query response times and a welcoming experienc...