Principal Product Designer

We’re On the Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just the beginning of our story.

We send around two million holidaymakers on their dream breaks every year. And we're still growing.

Powered by our deep-rooted entrepreneurial spirit, proprietary tech, curiosity and our incredible people, we’re accelerating - delivering best in class technology, the ultimate holiday app, and experiences that keep our customers coming back for more.

Ready to build the future of travel with us?

This is a Principal Product Designer role focused on retention: keeping customers coming back, holiday after holiday. That means owning the post-booking experience, giving people hiccup-free holidays and easy self-service when plans change, and working with marketing and customer operations to build loyalty that makes the next booking feel obvious. It's a big space with plenty to get your teeth into.

The role has two sides. You'll help set the direction, working across our cross-functional teams (engineers, product managers, researchers, marketing and more) as an equal voice on where we take the experience and why.

Our Most Senior Designers stay connected with the work, directly improving our experience end-to-end, rather than just managing processes or people. Leveraging modern tools and systems, our senior designers directly solve complex end-to-end customer challenges rather than just managing processes.

We want you to do your best work without sacrificing your life outside of it:

• Hybrid Working:
  We gather at our Aeroworks office in Manchester City Centre just one day every two weeks.
• Flexible
  
  Hours:
  
  Standard hours are 37.5/week with core hours between 10am–4pm.
• Family & Wellbeing:
  Enhanced maternity, paternity, adoption, and shared parental leave...

• Partner with the people who own our customer outcomes as an equal voice on vision, priorities and the value question, keeping a relentless focus on customer and business value, grounded in a real understanding of the unit economics
• Build a deep picture from data, customer insight and the wider market, and use it to spot the opportunities worth chasing
• Hold the end-to-end view: how the parts add up to one coherent experience, and where the next step change comes from
• Align teams and departments, and coach the designers around you
• Move fast from idea to tested prototype, and design to a high bar that strengthens our design system

You’ll report to the Director of Product Design. There may be some people management depending on how the team evolves, but it's secondary: seniority here is about owning the hardest problems, not the size of your team.

• A senior designer with several years on customer-facing products, who shapes direction and partners on outcomes ( e-commerce experience a plus, not a requirement)
• Someone who wants the accountability, comfortable setting a direction, standing behind it, and being measured on what it delivers
• Comfortable driving across a cross-functional group: aligning people, influencing without authority, holding the whole picture
• Fluent with the commercial and customer picture, and reaches for data and testing to know whether you're right
• At home with pace, ambiguity and modern tooling, and keen to use it to get from concept to something real, quickly

We'd love a portfolio that tells us about your thinking and what you learned, as much as the final designs.

We’ll run a multiple stage interview process, one stage of which may be an in-person interview at our fabulous Aeroworks office in Manchester city centre.