Senior UX Researcher
Listed on 2026-09-12
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Design & Architecture
UI/UX Design
Job Advert:
Senior UX Researcher
Contract Length: 6 months
Location: Manchester (Onsite: Tuesday & Wednesday)
Salary: Circa £75,000 pa (Day rate option available via Umbrella Company)
The Opportunity
Our client, a leading player in the financial services sector, is seeking a passionate and skilled Senior UX Researcher to join their dynamic team. This is an exciting opportunity to contribute to a large-scale transformation programme focused on Agentic AI, initially targeting the complaints journey. The successful candidate will play a pivotal role in shaping AI-driven operational experiences and assessing their impact on both colleague and customer journeys.
Working within a multidisciplinary lab of approximately 90 colleagues, you will collaborate with Service Designers, UX Designers, Product Owners and stakeholders to shape future operational experiences.
Key Responsibilities
- Plan and execute end-to-end UX research strategies.
- Conduct qualitative and quantitative studies to gather valuable insights.
- Lead usability testing initiatives using Maze.
- Develop surveys utilising Qualtrics to enhance user experience.
- Collaborate closely with Service Designers, UX Designers, and Product teams.
- Influence key decisions through evidence-based insights to...
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