Senior Service Designer

£70,000 - £82,320+ Excellent Benefits, Healthcare Options & Bonus

Hybrid Working | Manchester

Are you an experienced Senior Service Designer with active SC clearance looking for your next opportunity?

Join a leading global IT consultancy and play a key role in delivering high-profile public sector digital transformation programmes.

You’ll have the opportunity to tackle complex challenges, influence service strategy and design intuitive, accessible, user-centred services that make a genuine difference to people’s lives.

• Leading end-to-end service design activities, from initial discovery through to implementation and delivery.
• Designing and shaping innovative digital services around user needs and business objectives.
• Applying GDS standards, accessibility requirements and inclusive design principles.
• Planning and facilitating workshops, stakeholder sessions, co-design activities and design sprints.
• Working closely with multidisciplinary teams, including UX/UI Designers, User Researchers, Product Owners and Developers.
• Using research, insights and service mapping to identify opportunities and improve customer experiences.
• Supporting and mentoring junior designers while contributing to the wider design community.

• High-profile programmes:
  Work on major public sector transformation initiatives.
• Real impact:
  Help shape services used by thousands of people.
• Career development:
  Access ongoing training, professional development and industry certifications.
• Collaborative culture:
  Work alongside talented designers and transformation specialists.
• Competitive package: £70,000-£80,000 base salary, alongside a strong benefits package, healthcare options and performance-related bonus.
• Flexible working:
  Hybrid arrangements with base locations across London, Manchester, Glasgow and Bristol.

• Proven experience operating as a Senior Service Designer within complex digital transformation environments.
• Strong knowledge of GDS standards and user-centred design principles.
• Experience leading service design projects and engaging senior stakeholders.
• Excellent workshop facilitation, communication and collaboration skills.
• Active SC Security Clearance is essential.