Student Advice Officer

Overview

Student Advice Officer
, Part time (17.5 hours per week), permanent
Based Horizons (Reading, Berkshire) with some homeworking
Actual salary £13,500 (£27,000 FTE) pa plus benefits

We are looking for a proactive individual who is dedicated to providing high quality customer service to join our busy Student Advice team. Day to day, you will provide advice, information, and guidance to University students, aiming to remove any barriers they experience to their learning and success. You will work with students on the phone and online, liaise with colleagues across the University, and be an important part of ensuring our students reach their potential.

This is an excellent opportunity for someone looking to progress their career in Higher Education and/or student advice, where you will make a real difference to the student experience.

• Receive, respond to and resolve student enquiries on a wide range of matters within service level agreements
• Take ownership of student enquiries from first point of contact through to resolution, liaising with colleagues or other departments for information and assistance when required
• Initiate formal student referrals to relevant University support teams where appropriate
• Ensure student facing information, advice and guidance is regularly updated and accessible to students

• Experience in a student or client facing role
• Strong verbal and written communication skills
• Well-developed abilities in giving advice, active listening, and providing excellent customer service
• Strong IT skills, including in MS Office (particularly Teams, Outlook, Word, Excel, and PowerPoint)

At University of the Built Environment we expect employees to demonstrate our values:
Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and  our careers site:
Explore our current vacancies - University of the Built Environment

Final date to receive applications on Wednesday 18 February 2026 at 17:00.

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.