Director Of Operations

Job title:

Director of OperationsROLE PURPOSE The Director of Operations is responsible for leading the College's operational functions relating to student recruitment, admissions,marketing, business development activity linked to recruitment, and associatedcustomer-service support across UK Management College campuses.

The role covers the complete operational student journey from initial attraction and enquiry through to application processing,admissions completion, successful enrolment, and formal handover of enrolled students to the academic departments.

The post holder ensures that admissions, marketing and recruitment-related operations are delivered in line with the strategy,standards and directions set by the Chief Operating Officer, to whom the role reports.

The role is operational only and does not cover academicdelivery, academic staffing, teaching, assessment or curriculum matters, whichsit with the Dean and the academic structure.

SCOPEThis role is limited to the operational management of the Admissions Department and the Marketing Department as the core departments within the Director of Operations' portfolio, together with business development and customer-service activities that directly support student recruitment and the admissions process.

The role begins with attracting prospective students,managing enquiries and supporting applicants through the admissions process,and ends when students have successfully completed enrolment and are formallyhanded over to the academic (url removed) Management College operates as a partner and franchiseinstitution with partner universities and awarding bodies. The Director of Operations must understand, apply and monitor the admissions policies,marketing requirements, recruitment expectations and relevant regulatory requirements of UK Management College and its partner universities, ensuring alignment between internal processes and partner requirements.

The role does not include academic delivery, academicstaffing, curriculum management, assessment decisions or academic qualityresponsibilities. Any involvement with academic teams is limited to operationalcoordination required to complete admissions, enrolment and handover processes.

REPORTING LINE

Reports to:

Chief Operating Officer, UK Management College.

Line Manages:
Admissions Department, Business Development and Recruitment, and Marketing Department.

Operational Coordination Includes:
Business development activity, enquiry handling, customer-service support and admissions-related student journey support, where these activities directlyrelate to attracting students, processing applications and completingadmissions.

Works With:
Chief Operating Officer, Academic Registry, Student Services, partner universities, agents, other relevantexternal stakeholders, and campus academic leadership on admissions, marketing and recruitment-related operational matters only.

ROLE DISTINCTIONSChief Operating Officer Provides institutional strategy, standards and direction for operational functions; line manages the Director of Operations; and hasauthority to assign, expand, reduce or reallocate the Director of Operationsportfolio in line with UK Management College needs.

Director of Operations Leads operational delivery of Admissions and Marketing, with recruitment-related business development and customer-service activity,ensuring compliant and effective student recruitment, admissions, enrolment and handover to academic departments.

Admissions Department Manages enquiry handling, application processing, admissionsdocumentation, applicant communication, enrolment support and formal handoverof successfully enrolled students to the academic departments.

Marketing Department Manages marketing operations, recruitment campaigns,promotional activity, communications and materials that support student recruitment, in line with UK Management College, partner university and regulatory requirements.

Business Development and Recruitment Manages business development and customer-service activities that directly support student recruitment and the admissions process. The rolebegins with attracting prospective students, managing enquiries and…