Learning & Development Business Partner

Please note that this role will close at 00:01 on Tuesday 7 July, and therefore we advise getting your application in by no later than midnight on Monday 6 July.

As the UK's communications regulator, we're delivering vital work that helps keep the UK connected and shapes the future of how we'll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We're also taking on the challenge of making the online world a safer place.

We're looking for a Learning and Development Business Partner to be part of our exciting People, Culture and Workplace Team. Reporting to the Head of Learning & Development, your role will be to enhance the learning offering and skills development across Ofcom by ensuring that colleagues possess the required skills needed for now and into the future. You will work alongside other L&D business partners as well as our wider Talent function within PC&W.

Your work will focus on ensuring Ofcom has the right skills across its people to deliver the plan of works today and into the future. You will take focus on needs analysis data, work with operational stakeholders and key subject matter experts to drive development products for Ofcom colleagues. You will work across all areas of the training and development cycle, ensuring return on any investments as well as successful impact of personal and professional development products.

• Partner with the business to understand the skills required to deliver the plan of works and align the development offerings to meet these for today and the future.
• Own strategic core components of the development offering portfolio (e.g. onboarding, compliance, professional development, insight and evaluation, enterprise learning).
• Build, design, deliver and facilitate development, dependant on topic and skill set.
• Drive the learning culture across Ofcom, being a strategic enabler within the organisation.
• Ensure individuals have access to the learning they need and build their capability for the future.
• Work closely with group leaders to review learning and development interventions for technical competencies and personal effectiveness, and deliver on L&D KPIs to report on training costs, budget and delivery of courses, qualifications and other development deliverables.
• Source, identify and arrange internal and external training to address capability and skill gaps.
• Work within the L&D budget to ensure ROI.
• Interpret and communicate key data and metrics that inform and support decision making.
• Ensure that the L&D function offers a quality, cost‑effective service to Ofcom groups and professions.
• Ensure that equity and diversity are considered and implemented in all aspects of learning and development activities.
• Research potential new learning activities and methodologies to ensure offerings are best in class.
• Introduce and implement new training processes and systems to record and review development needs and offerings.
• Review and evaluate feedback and effectiveness of all training and development, demonstrating ROI and ROE.
• Sourcing providers to deliver effective specialist solutions when relevant.
• Ensure all relevant colleague records for the business area are accurate and up to date on the Ofcom LMS – experience of Workday is preferable.
• Assist with apprenticeship and graduate development.
• Use feedback to improve the L&D offering and find new and better ways to operate – iterate as we go to ensure continual review and drive for best‑in‑class offerings.

• Background in a digital‑first organisation – bring insight and knowledge to advise and shape the learning and development offering at Ofcom.
• Experience in strategic organisational transformation within data, digital and AI.
• Excellent stakeholder management skills with the ability to challenge and influence appropriately.
• Strong project management skills and ability to manage a varied and demanding workload in an agile manner.
• Advanced knowledge of learning theories, design, leadership theories and leadership development…