Student Success Tutor

Department

Student Support

Manchester (On‑Site)

Permanent / Full‑Time

£32,000 Per Annum

Changing Lives through Education

Student Success Tutors (SSTs) provide direct support for assigned students/groups through meetings, proactive holistic support, and coaching of students. They also provide indirect support via email and phone, tracking academic performance with the Faculty Manager as required. The role collaborates with faculty and cross‑departmental teams to triage student problems and direct them to specialist services, ensuring an excellent experience throughout the learning journey.

Students receive help through their learning journey, leading to enhanced life opportunities for themselves, their families, communities, and society. The position requires 40 hours per week, with shifts that may fall in the day, evening, and weekend to accommodate class schedules.

This role is not eligible for sponsorship.

• Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction).
• Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership; for example, knowledge of intercalation/top‑up opportunities, student organisational and learning support.
• Be proactive in identifying and supporting students who may be at risk, including finding students before or after class, calling students, and following up once support initiatives are put in place.
• Support students with workload management and life organisational skills; contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
• Guide and signpost students towards further support as necessary, following up a student case with colleagues and the student to ensure relevant support is in place.

• Experience of working in FE/HE and in academic coaching.
• Experience of working in a widening participation environment or as a teaching assistant.
• Bachelor’s degree.
• Effective people, organisational and conflict management skills.
• Ability to be flexible to work days, evenings and weekends as required.

• Evidence of performance to the highest standards of professionalism within a student‑focused service approach.
• Excellent communication skills (verbal and written).
• Committed team player and able to work under pressure to tight timelines.
• Demonstrate a proactive outlook to work.

• 25 days annual leave, plus 8 public holidays.
• 1‑day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits:
  Cycle to Work, Workplace Nursery, Techscheme, and much more.
• Perks@Work discount platform, wellbeing centre, and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.