Senior Learning & Development Specialist

Senior Learning & Development Specialist About the Role

As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of Deliveroo’s commercial teams. We’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast‑paced, evolving environment.

Your focus will be on driving performance and enabling long‑term commercial success across global markets through high‑impact learning initiatives. This is not a reactive delivery role – we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future‑fit development programs.

• Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions.
• Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness.
• Translate market and team‑specific challenges into robust learning strategies, with a strong focus on sales capability development.

• Design and deliver blended learning solutions (in‑person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence.
• Collaborate closely with internal SMEs, global stakeholders, and third‑party providers to curate and co‑create impactful content tailored to local markets.
• Ensure programs are scalable, outcome‑driven, and aligned with Deliveroo’s values and commercial objectives.

• Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context.
• Drive adoption of digital learning tools and foster a culture of continuous learning.
• Use project management techniques to oversee end‑to‑end execution of learning programs, from design to measurement.
• Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.

• Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one‑off solutions.
• Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery.
• Champion learning across the business by role‑modeling strategic thinking, collaborative behaviours, and learner‑obsessed design.

• Experience in sales and commercial training, ideally within fast‑paced, tech‑driven or global organisations. Contact centre L&D experience is a plus.
• Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes.
• Experience designing and delivering multi‑format learning programs (virtual, in‑person, digital).
• Strong stakeholder management and the ability to influence at all levels, including senior leadership.
• Excellent project management skills; able to juggle multiple initiatives across segments / markets with competing priorities.
• Analytical mindset – uses data to inform decisions and challenge assumptions.
• Curious, self‑directed, and confident in navigating ambiguity with a proactive mindset.

You will be expected to:

• Take ownership and prioritise strategically, delegating where appropriate and avoiding over‑commitment.
• Understand and anticipate commercial and market challenges, and align your work with key business metrics.
• Apply deep expertise to moderately complex problems with limited guidance, identifying long‑term risks and strategic implications.
• Communicate clearly and effectively, simplifying complex ideas to gain buy‑in and drive action.
• Role‑model Deliveroo’s values and encourage…