Programme Associate

Programme Associate

Final date to receive applications: 12 August 2026

Department: NPQ

Employment Type: Fixed Term - Full Time

Location: Manchester

Reporting To: Programme Manager

Compensation: £26,228 / year

We're looking for someone with a good understanding of customer service delivery and best practice to join the team as a Programme Associate on a fixed term contract basis until 23rd December 2026
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The Programme Associate will support the operational delivery (end to end programme management) of a specific cohort, programme or number of programmes. You'll work as part of a team owning the end-to-end experience of stakeholders on a range of programmes, helping them to engage with their chosen programme(s) and ensure they receive excellent customer service.

As interface between the organisation and these stakeholders, you'll liaise with other teams ensuring they have the highest quality experience.

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

Support with stakeholder engagement, answering queries and building effective relationships

• Provide high-quality handling of inbound stakeholder queries, escalating where appropriate in line with agreed escalation policies, and seeking to build a friendly, professional and warm relationship with stakeholders
• Support the implementation of stakeholder engagement and communications plans across multiple channels, e.g. working on handbooks, updating the customer portal, sending out bulk mail-merged emails on Salesforce, evaluation surveys, etc.

Support programme delivery and attend events

• Support the effective delivery of the programme(s). This may include supporting on project planning, processing management information, raising purchase orders etc.
• Attend events when requested in order to provide a face for the organisation, to build relationships with stakeholders, and to ensure effective delivery of the programme(s).

Create and maintain excellent stakeholder journey experiences

• Collaborate closely with other teams, e.g. to ensure event invitations are sent out and event details are updated on portal, events (and other) teams are aware of individual stakeholder needs, the resourcing team has high quality information in order to allocate facilitators and coaches carefully to deliver an enhanced experience, the accreditation team are aware of likely missed deadlines, etc.
• Support candidate services/network journey team if requested, by assessing applications against agreed frameworks

Maintain and monitor accurate and up to date stakeholder records and information

• Use systems to monitor and evaluate stakeholder progress and flag where additional support may be required, escalating where appropriate in line with agreed escalation policies
• Collect and review stakeholder feedback and follow up where appropriate in line with team ways of working, and contribute to continuous improvement across the team
• Maintain excellent records of all communications and stakeholder information on shared systems accessible to others

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to Programme Manager. In line with our current ways of working, you’ll be expected to be in the office at least 1…