Customer Support Field Service Engineer

Kratos Analytical are global leaders in surface analysis instrumentation, our XPS systems are installed in leading Universitys and Corporate research centres around the world working on new materials challenges as diverse as development of new biomaterials, carbon capture to achieve nett zero targets and EV battery development.

An opportunity exists to join our Customer Support Team at our Manchester HQ as a Customer Support Service Engineer with frequent travel (~50%) to continental Europe, occasionally further afield. The role would suit a customer facing candidate, comfortable with the operation and maintenance of complex instrumentation and a passion for travel.

• Execution of customer support contracts and preparation of visit reports.
• On customer site installation of upgrades, delivery of warranty work, ad-hoc maintenance and planned preventative maintenance visits
• Testing of repaired units before returning to customers
• Obtaining customer acceptance for all work done
• Providing customer technical support
• Providing appropriate customer training
• Problem and failure reporting, supporting continuous improvement initiatives.
• Completing business records in and accurate and timely manner.
• Supporting other Engineers and Customer Support group as needed.

• Degree level qualification in Electronics*, Physics
  * or Mechanical Engineering* (
  * with experience and background in scientific instrumentation preferred)- Essential

• Knowledge of techniques such as X-ray Photoelectron Spectroscopy and the ability to demonstrate a background in scientific instrumentation would be a distinct advantage

• Excellent problem-solving skills (E)
• Good personal time management skills (E)
• Good communication skills are required at all levels (E)
• Strong Customer Service skills and a professional manner in customer facing environments (E)

Note - On successful completion of probation, a frequent traveller allowance will be added to your salary.

We know that great talent comes in many forms and you don't need to meet every requirement to make a strong contribution. If you are passionate about the role and believe you could add value to our team, we encourage you to submit your application.