Field Service Technician

Dover Imaging & Identification (DII) is a segment of Dover Corporation that includes the following brands:
Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us  Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the South Yorkshire.

What you will do:

Perform Installation, Commissioning, Service and Repair of our equipment

Perform training, both internally and externally where needed

Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation

Actively promote M-I service products to our customers

Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

Build strong relationships with our customers by delivering first class customer service

Attend technical training to continuously develop product knowledge and skills

What you need to have:

Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting

Full UK Driving License Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions

Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment

Proficient in managing multiple tasks simultaneously without compromising quality

Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required

In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer:

Bonus scheme

Company car Performance based yearly merit increase

Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

Collaborative entrepreneurial spirit

Winning through customers

High ethical standards, openness and trust

Expectations for results

Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Location:

Sheffield All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting

Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.

Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at  . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.