Third Party Liaison Manager

(This role will require travel across our Northern region sites)
About Barhale
Who are Barhale?
Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:
Water
Transport
Built environment
Energy
We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.
Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.
We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:
Tunnelling
MEICA
Temporary and permanent design
Steel-fabrication
Signs (design and fabrication)
Health & safety equipment and products, including PPE
Company Website:

Company Showcase Video:

Why join Barhale?
As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.
Job security, long-term secured work through various frameworks and large infrastructure schemes
A broad range of civil engineering, mechanical and electrical schemes across some of the UK's largest infrastructure projects and clients
Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success
Third Party Liaison Officer

The Role
To act as the 3rd party liaison across our projects from the feasibility stage through to the completion of construction on site. The role will be broad-reaching and covers key aspects such as Customer Liaison, Local Authority and Highways engagement and noticing, and championing Social Value and Sustainability within the Region.

Key Responsibilities
Strategy
Support the project teams to map out interested parties / key stakeholders at the project outset and develop the necessary strategies needed for managing them accordingly
On a project-specific basis, handle any highway noticing and STATS plans requests as needed – Liaise with project teams at the outset to understand the demand
Establish and maintain a good working relationship with our clients to define and support the development of a customer strategy

To apply customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
Develop project-specific 3rd Party Customer and Stakeholder Management plans and regular updates provided throughout the life cycle of projects
Develop an annual Regional Social Value and Sustainability project-specific plan
On a project-by-project basis, identify and help deliver Social Value and Sustainability targets
Insights and Analysis
Measure the customer experience that impacts our CMex measures to produce valuable insights and to identify customer trends
To ensure that our plans maximise the customer experience and social impact and meet local community needs
Monitoring and measuring of customer satisfaction / social value KPIs
Be responsible for reporting on the customer satisfaction / social value scoring and providing feedback to our clients and operational…