Customer Service Agent Airport

Customer Service Agent Manchester Airport

Full-time

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Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name:
Colten Care

Pay: £11.64 per hour

This is a basic rate of £10.64 per hour, in addition you will receive a monthly allowance which is an equivalent to an hourly rate of £11.64 per hour

Ready for take off? Join Swissport for a career in aviation

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!

As a Swissport Customer Service Agent
, you will play a vital role in our airport operation and will be responsible for ensuring a positive experience for all passengers between the terminal and the aircraft.

We are great team players working collaboratively with others whilst being focussed on safety as our top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

The airport is a fast-paced and safety focussed team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes weekends and nights.

Pay: £11.64 per hour

This is a basic rate of £10.64 per hour, in addition you will receive a monthly allowance dependent on your contracted hours which is an equivalent to an hourly rate of £11.64 per hour

What would make you stand out for this role?

• You’re focussed on delivering exceptional and safe service
• You have strong personal skills and can be an effective team player
• You’re committed to learning and personal growth
• You’re self-confident and can stay calm under pressure
• You have excellent presentation and grooming
• You’re organised and can manage your time well
• You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
• You have basic - intermediate computer skills.

Why you will love working for Swissport:

• Swissport is the world's leading provider of ground and air cargo services active across the globe
• Our roles are permanent part-time, with full training provided
• Being part of a great team
• Industry benefits
• and much more!

Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents.

We are committed to delivering safe, high quality services for our clients and their customers across the globe.

GDPR

Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.

DIVERSITY & INCLUSION

Swissport and its employees have a strict duty under the Equality Act 2010, not to be discriminatory in their treatment of colleagues and customers, on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Compliance with equality and diversity principles is therefore a responsibility embedded in all roles.

Specifically, you are required to:

• comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital…