Health Clinics Booking Advisor

Job Description:

Bupa Place, Salford Quays M50 3SP
with Hybrid working

Full time - 37.5 hours per week, shifts between Mon to Fri 8am-6pm

We make health happen.

Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission.

You will be taking incoming customer calls from customers wanting to discuss our range of primary care and MSK products, complete bookings and generate revenue in order to hit your monthly target.

You will be responding to emails and resolving queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner.

• You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills.
• Excellent sales and negotiation skills
• Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets
• You will have experience speaking with customers over the phone or via email
• Understanding of customer service principles and a commitment to service excellence.
• You will have PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
• Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
• Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment
• Be able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department

As a Health Clinics Booking Adviser you'll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type:
Full time

Job Area:
Administration

Locations:
Bupa Place