Energy Bill Validation Manager

Organisation: ESPO

Work Location: Barnsdale Way, Grove Park, Enderby, Leicester, LE19 1ES

Salary: £35,451- £39,165 per annum

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: Wednesday 18th March 2026

An exciting opportunity has arisen at ESPO for an Energy Bill Validation Manager. This pivotal role supports ESPO’s bureau‑style Bill Validation Service, ensuring customer energy invoices are accurate and billed in line with contract terms.

The successful candidate will oversee the day‑to‑day operation of the service, drive continuous improvement and lead a team of bill validators. The role ensures all invoices are thoroughly checked, queries are managed and KPIs with customers and suppliers are consistently met.

We are looking for candidates who can demonstrate:

• Experience in validating energy invoices within a bureau‑style environment and knowledge of energy management systems such as Optima (or similar)
• GCSE Grade A-C (or Equivalent) in English & Mathematics
• Strong understanding of the UK energy sector
• Experience of working within a customer services environment
• Clear and effective communication skills
• Strong skills in Microsoft Outlook, Word, and Excel (including macros and pivot tables)
• The ability to manage workload efficiently and effectively

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our customers. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

• Flexible working opportunities and access to employee benefits portal with car lease scheme.
• 27 days annual leave plus bank holidays (increasing to 33 days after 5 years' service), and a scheme to buy additional leave.
• Local Government Pension Scheme with a generous employer contribution.
• Opportunities for learning and development to support your ongoing professional growth
• Great office location next to Fosse Park, with free on‑site parking and easy access to M1 and M69.

We are open to discussions about flexible working, which may include part time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

Kim Davie – Energy Systems & innovation manager

k.davie

At ESPO, we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the

How to Apply

section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning  (select option
2) or raise a ticket via our online portal:

By applying for this post, you agree to our Terms and Conditions.