Customer Success Manager

This range is provided by Giraffe
360. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

🚀 We’re growing — and we want you to grow with us!

Giraffe
360 is on the lookout for a Junior Customer Success Manager (English speaking) to join our vibrant Manchester team.

You’ll be at the heart of helping our customers — real estate companies across the world — get the most out of our game‑changing subscription product that makes creating professional property photography and high‑accuracy floor plans effortless.

This is your chance to kickstart your career with a fast‑scaling, tech‑driven company that’s transforming the real estate industry. You’ll get hands‑on training, mentorship, and real responsibility from day one, with endless opportunities to learn, grow, and make an impact.

Join a team that’s passionate, innovative, and just a little bit obsessed with doing things differently. 🌍✨

• Own the onboarding experience — making sure every new customer gets off to a great start.
• Respond quickly and helpfully to customer queries by phone or email.
• Guide customers on how to get the most out of our product through clear communication and practical support.
• Keep customers in the loop on deliveries, subscriptions, and renewals.
• Track interactions and feedback to help us continuously improve.
• Build strong, long‑term relationships that keep customers coming back.
• Handle cancellations with empathy and professionalism.
• Stay in regular contact to make sure customers are happy and supported.
• Jump in on new projects or initiatives from our leadership team.
• Pitch in with other ad‑hoc tasks that help the team succeed.

You bring good energy to everything you do — approachable, proactive, and someone people genuinely enjoy working with. You believe in doing things properly, keeping your word, and adding a little humour along the way.

We don’t do micromanagement here. We hire people we trust — so if we choose you, it’s because we know you’ll make things happen.

• You’re confident picking up the phone and having real conversations with customers.
• Building lasting relationships comes naturally to you.
• You’re reliable — when you say you’ll do something, you do it.
• You thrive in a fast‑paced environment and can juggle multiple things without breaking a sweat.
• You’re flexible and adapt quickly when things change.
• Your communication is clear, friendly, and professional — in writing and in person.
• You’ve got an eye for detail and can stay organised even on busy days.
• You stay calm under pressure and handle tricky situations with empathy and fairness.

• Competitive salary with a quarterly bonus, plus additional compensation for bilingual speakers
• Hybrid working – 2 days in our City Centre, Ancoats office.
• 25 days annual leave (plus bank holidays)
• Enhanced Maternity, Paternity, and Adoption Leave
• Regular team socials and events
• Training, development, and career growth opportunities
• We are a Dog‑Friendly office 🐶

Giraffe
360 is a breakthrough camera technology transforming how real estate content is created. Our device combines a high‑accuracy LiDAR laser and SLR camera to capture stunning visuals and precise floor plans — all with a simple push of a button.

Recognised as one of the Top 100 Prop Tech solutions in Europe, we power real estate agencies in 30+ countries and have raised over £20M in venture funding. With 300+ talented people across four global hubs, we’re building something truly special — and we’d love you to be part of it.

✨ Ready to join a team that’s redefining real estate content?

Apply now — and let’s grow together. 🚀