Operational Support Officer

Join us as an Operational Support Officer

Location: HMP Forest Bank
Salary: £27,757.20 rising to £28,809.26 after 1 year

Are you reliable, professional, and ready to make a difference? We've got the perfect role for you at Sodexo
! Join our team at HMP Forest Bank as an Operational Support Officer (OSO).

Whether you're supporting day‑to‑day operations, working night shifts, managing stores, or escorting contractors, your role will be essential in maintaining a safe, secure, and respectful environment.

As an OSO, you'll be the face of professionalism and safety. Your responsibilities may include:

• Welcoming and managing visitors and official guests
• Monitoring security systems and conducting safety checks
• Supporting operational teams across Gatehouse, Control Room, Visits, and more
• Escorting contractors and ensuring compliance with prison protocols
• Managing stock and uniform distribution in Stores
• Responding to incidents and maintaining vigilance during night shifts

• Full training and development (No prior prison experience needed)
• Uniform and name badge provided
• Career progression opportunities within Sodexo
• A supportive, inclusive, and respectful workplace culture

• Excellent communication and customer service skills
• A proactive approach to safety, equality, and inclusion
• Ability to work independently and as part of a team
• Professionalism, discretion, and a positive attitude
• Strong initiative and motivation

In addition, we offer 20+ Sodexo benefits such as a Sodexo retirement plan, discounts to over 1,900 brands to shop online, a gym discount to maintain a healthy lifestyle, and a confidential 24/7 employee assistance programme providing independent support to overcome life’s obstacles including emotional support, legal and financial advice.

We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Join a team that is committed to making a real difference in people’s lives.