Tenant Liaison Officer

Location: Trafford Park

Tenant Liaison Officer (TLO) (Planned Works) – 6 month FTC contract

£28,047 Pro rata per annum Plus Company Van Plus Fuel Card

Salford

Full-time | Immediate start available

Be the vital link between residents and delivery teams

Liberty Property Services (part of WPS) is recruiting for a confident Tenant Liaison Officer to join our planned works team in Salford in helping to deliver high quality planned works across social housing properties.  If you thrive in a fast-paced and putting people first team, this role could be for you? This is an opportunity to step into a busy programme of works where your communication skills and ability to manage tenant relationships will make a real difference every day.

What you’ll be doing as our Tenant Liaison Officer

Acting as the key point of contact for tenants, keeping them informed throughout works

Managing appointments, conducting home visits and door-to-door engagement

Supporting kitchen and bathroom programmes across occupied properties

Handling calls, emails and texts, ensuring clear and consistent communication

Managing expectations and resolving concerns with empathy and professionalism

Working closely with site teams to keep projects on track and customers informed

Maintaining records and updating systems accurately

What we’re looking for

Proven experience as a Tenant Liaison Officer (desirable) OR

Similar customer-facing role (essential)

Strong communication skills, confident dealing with challenging situations

Ability to manage your own workload and work independently in the field

Experience working with residents, ideally within housing, maintenance, or construction (desirable)

Good IT skills (Excel / systems)

A proactive, resilient approach, ability to handle high volumes and stay organised

Why join Liberty?

Join a busy, high-impact programme where your role is essential

Opportunity to progress

Work in a collaborative environment where communication is key

Make a genuine difference to customers in their homes and communities

Apply now

If you’re an experienced Tenant Liaison Officer (or similar) who can hit the ground running OR build strong relationships with customers, we want to hear from you.

Closing Date: ASAP (We may close early due to high demand)