Funeral Plan Arranger

Funeral Plan Arranger

£13.47 per hour plus benefits

Part time 18.75 hours per week, varied shifts between Monday-Friday 9am-5pm

Covering the Greater Manchester Region (Manchester and Stockport)

You’ll need a full UK driver’s licence and access to a vehicle for this job.

Please note all positions within Funeral care can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on the role applied for.

Please carefully consider your comfort levels with these responsibilities before applying.

• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Manage your own diary, making and receiving calls with clients or arranging face‑to‑face visits, as well as follow up on any enquiries you’ve received.
• Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with the branch teams, providing guidance and support on funeral plan enquiries, as well as support with any admin work when required.

• Full UK driving licence and access to a vehicle.
• Experience in sales, customer service, financial services or other client‑facing roles (advantageous but not required).
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
• Excellent admin and organisational skills, with the ability to work on your own and manage your diary.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• High levels of empathy, discretion and care, with strong listening skills to understand clients’ needs during vulnerable times.
• Passion for delivering great service and providing good outcomes for clients.
• Successful completion of FCA regulation training and meeting financial integrity checks.

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round and discounts on other Co‑op products and services.
• 23 days holiday (pro rata, rising with service).
• Pension with up to 10% employer contributions.
• Access to the Employee Assistance Programme offering confidential advice and support, 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• Friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.