Connections Events and Communications Officer

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and Scottish Power group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity:
Connections Events And Communications Officer

Purpose of the role for the Connections Events and Communications Officer role will work across departments to plan, deliver, and evaluate an engaging programme of customer facing events and communications. This will involve the creation of clear, tailored and easy to understand communications, gathering and evaluation of customer feedback and performance data and generation of reports and recommendations to decisions and drive improvements.

Overall, the role requires a proactive, collaborative, and insight-led approach to enhance engagement and deliver an excellent customer experience.

What you'll be doing:

* Plan, deliver and evaluate a programme of customer engagement events, ensuring they are accessible, well-managed and tailored to different audiences to maximise understanding and participation.

* Ensure all events and engagement activities comply with health and safety requirements, risk assessments, data protection (GDPR) and wider regulatory standards.

* Promote and coordinate engagement activity across online and offline channels, working proactively to enhance customer experience and support organisational objectives.

* Gather, analyse and interpret customer feedback and performance data from events and engagement activity to identify insights, trends and improvement opportunities.

* Translate customer insight into clear, evidence-based recommendations that inform decision-making, influence priorities and drive continuous improvement in customer outcomes.

* Develop and deliver consistent, high-quality customer communications across the Connections team; including webpage content, customer communications, guidance documents, communication plans and supporting materials aligned with corporate messaging.

* Collaborate with corporate communications and cross-functional teams to ensure a joined-up, customer-focused approach across all touchpoints and stakeholders

* Act as a customer advocate across the business, ensuring customer needs and insights are represented in decision-making, driving improvements that enhance satisfaction, build trust, and deliver a consistently high-quality customer experience.

What you'll need:

* Experience (typically gained over several years) in designing, planning and delivering customer engagement or communication programmes—ideally within a regulated or complex environment. A relevant degree or equivalent experience is welcome.

* A strong understanding of commercial and operational environments, with the ability to apply this insight to improve engagement approaches and support business performance.

* Excellent stakeholder management skills, with a track record of building positive relationships and influencing a wide range of people, including senior colleagues and external partners.

* Strong communication skills, with the ability to create clear, engaging and audience-focused messaging across a variety of channels.

* Confidence in analysing customer feedback or performance data, using insights to support decision-making and drive continuous improvement.

* The ability to manage multiple priorities and deliver high-quality work in a fast-paced environment, while maintaining attention to detail and accountability.

* Strong problem-solving skills, with…