Part-time Host​/Receptionist One - FTC

Overview

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK. Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities'.

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will be working with our clients/tenants on a regular basis. It is important you are approachable and enjoy speaking to people and building relationships. We welcome applicants from hospitality, retail or cabin crew backgrounds where you will be a natural at this.

• Delivering a positive Customer Experience with in the building
• Build lasting, long term, professional relationships with customers
• Be the first point of contact for all customers and visitors in the building
• Support and facilitate events and meetings within the building
• Facilitate new customer viewings to support the sales process
• Host meeting rooms, co-working spaces, lounges and other communal amenities; maintain high standards of presentation and food and beverage service where applicable
• Manage own workload to balance desk-based tasks with customer relationship activities
• Collate all customer intelligence and update systems to support sales and retention
• Collaborate with the wider team and other Bruntwood departments
• Promote wellbeing in the workplace and act as a role model
• Focus on continuous improvement to add value, save time and simplify for customers
• Operate with energy, drive and knowledge to inspire colleagues and deliver the right service

• You must have a can do attitude and be able to step up to challenges in a fast paced, dynamic environment
• Curious and detail-oriented with a drive to go above and beyond for customers; motivation and a positive attitude are key
• Admin experience is essential, including managing an enquiries mailbox
• Excellent communication skills with a personable, human approach
• Experience in hospitality, retail or related service sectors
• Able to maintain high energy and positivity throughout the day

What you will get

• Opportunity to work with a friendly, passionate and experienced team
• Contribution towards the growth of the company and its direction
• An exciting place to work with new experiences and opportunities
• Opportunities for progression in a growing company

On top of the salary advertised you will be entitled to a number of benefits (pro-rata) including:

• 28 days holiday plus your birthday off work; buy & sell holidays
• 24 hours per year volunteer time
• Sabbatical of up to 12 months after five years of service
• Healthcare cash plan and optional private healthcare cover
• Life assurance
• Up to 8% matched pension
• Discounts and cashback at leading retailers
• Enhanced maternity / shared parental leave – 26 weeks fully paid
• Interest-free learning loans

Bruntwood supports charitable initiatives through The Oglesby Charitable Trust, which has donated more than £25m since 2001 across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality. We value diverse backgrounds and strive for inclusive recruitment to reflect the communities we operate in. We welcome applications from diverse backgrounds and will adjust the interview process as needed. If adjustments are required, please indicate this in your application.

We aim to respond within about a week of your application; for updates, please email  Successful applicants will participate in a one-stage interview to see the role in action and ask questions to ensure it is the right fit.