Pensions Customer Care Administrator

• Processing calculations and life/pensions related data to in house systems and in line with documented procedures.

• Complete administration tasks within service standards.

• Refer complex problems to senior staff.

• Receiving, investigating, and responding to all customer inquiries.

• Ensure customer records are accurately maintained.

• Communicate effectively both verbally and in writing.

• Achieve targets to maintain productivity, quality, and contractual service level agreements.

• Manage own workload effectively and prioritise accordingly to meet targets.

• Accurately complete any quality/productivity documentation required.

Requirements

• Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills.
• Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.

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Soft Skills

• confident communicator
• excellent listening skills
• problem solving
• attention to detail
• ability to work under pressure
• punctual
• reliable
• excellent accuracy skills

Certifications & Qualifications

• Grade Standard Grade GCSE Grade C
• Nat 5 Grade 4 in Maths
• Nat 5 Grade 4 in English