Supplier Queries Advisor

Overview

Supplier Queries Advisor — £25,430 to £26,000 plus excellent benefits (Work Level 6C). Manchester City Centre; hybrid working between home and in the office on Wednesdays and Thursdays.

We’re looking for a Supplier Queries Advisor to join our Source to Pay team within the Co-op Business Services (CBS) organisation. CBS is made up of diverse teams delivering high-quality, reliable, and cost-effective business services across the Co-op. You’ll help CBS support and realise our group vision of “co-operating to build more value for member-owners every day.”

• Work with colleagues to manage all queries and disputes for invoices on food goods going into Co-op depots and stores
• Complete reconciliation and invoice statements
• Resolve price and quantity claim disputes
• Liaise with suppliers, depots, buying teams, and other Co-op colleagues to resolve issues
• Respond to queries via email and through our supplier query portal

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience working in customer service
• Strong IT and Microsoft Office skills, with the ability to perform basic functions on Excel (e.g., VLOOKUPs)
• Good communication and relationship-building skills
• Good problem-solving skills and the ability to manage your time effectively

At Co-op, we’re owned by our members. Because we’re owned by you, we can prioritise people and communities. You’re joining a movement with a purpose, and you’ll also receive:

• Annual bonus scheme (based on individual and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream — early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• Training and development support for your career progression

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also part of the Disability Confident scheme; if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at

Explore our commitments to diversity, inclusion and wellbeing at

As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co-op colleague, this does not need to be completed.