Retail Team Leader

Overview

Retail Team Leader – Manchester Airport

Location:

Manchester Airport

Hours:

37.5 per week, shift work between 3am and Midnight Monday to Sunday
Salary: £30,225.00 per annum, contract: permanent, full time

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and a positive "can do" attitude.

• Leading, supporting and championing the team to deliver excellence every day.
• Working towards KPI’s and delivering on targets.
• Reviewing data to drive performance, continuous improvement, and celebrate successes together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates according to business standard operating procedures.
• Working in a fast‑paced environment to deliver fantastic customer service, processing foreign exchange transactions and online orders accurately so customers leave happy.
• Applying training and offering expert advice on our products and services.
• Following company processes and paying careful attention to detail to keep everything on track.

• Optional benefits available – access to Private Medical, Dental, and Critical Illness Insurance, along with discounted health checks and wellness screenings offered at preferential corporate rates.
• Wellbeing support: programmes to help with physical, mental, and financial wellness.
• Flexible shift patterns available to suit different lifestyles; voluntary overtime often available during busy seasons.
• 25 days holiday plus bank holidays (pro‑rated).
• Monthly bonus: earn extra when you hit your targets.
• Pension plan with Scottish Widows.
• Career development: access to training, learning pathways, and internal opportunities to grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.