Cashdesk Manager

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.

It’s about energy. Atmosphere. Service that’ssharp andin syncwith the moment.

A place to grow, not just a job.

You’ll be recognised for great work and given opportunities to build your skills and grow your career

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

We are looking for a Cashdesk Manager to be responsible for overseeing all operations of the casino’s cashdesk, ensuring the accuracy, integrity, and security of all financial transactions. This role manages cashiers and supervisors, enforces internal control procedures, maintains compliance with gaming regulations, and ensures efficient customer service for guests and employees.

• Manage daily operations of the cashdesk, ensuring all monetary transactions are completed accurately, securely, and in accordance with company and regulatory policies.
• Supervise, train, schedule, and evaluate cashiers, supervisors, and count team personnel to maintain high performance and compliance standards.
• Monitor and reconcile all cashdesk, cash and electronic transactions including buy-ins, payouts and chip exchanges.
• Ensure all currency, coin, chips, and documents are properly secured, logged, and balanced throughout and at the end of each shift.
• Develop and enforce standard operating procedures (SOPs) to ensure efficient and compliant cashdesk operations.
• Coordinate with Surveillance to investigate variances, discrepancies, or suspicious activities.
• Prepare and review financial and operational reports, including daily cash summaries, variances, and audit findings.
• Maintain knowledge of applicable gaming, anti-money laundering (AML), and Safer Gambling legislation.
• Promote excellent guest service while ensuring compliance with all gaming and financial laws.
• Participate in audits, regulatory reviews, and internal investigations as required.
• Manage staffing levels, hiring, and performance management for cage personnel.
• To be the subject matter expert on cashdesk procedures and to be able to advise casino Management and cashiers in all aspects of procedures and working practices.
• Perform other duties as assigned by senior management.

Our Cashdesk Manager is expected to always demonstrate our key service behaviours:

• On It
  :
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude
  :
  Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice
  :
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close
  :
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:
You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Cashdesk Managers will spend a large portion of their shift on their feet working directly with the public.