Client Advisor - Rimowa - Selfridges

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Customer service / selling ceremony

• Welcome clients in the store and create a welcoming environment, e.g. offer beverages
• If necessary: queue and customer flow management
• Ask questions to capture client needs and concerns
• Adopt personalized approach according to the customer’s profile/interests
• Present and explain the product
• Seize opportunity to cross- and up-selling
• Demonstrate high levels of brand expertise
• Cashiering skills / POS operational knowledge
• Inventory Awareness: know what in the stock in order to suggest alternatives to customers
• Collect and update CRM data, perform CRM activities (use of R-Client App)

Client Care / After Sales Service

• Welcome service clients in the store and address their service issue
• Evaluate the repair suitcase and communicate the repair status (possible, not possible, expected
  repair time if possible)
• Support the In-store Technicians by handling repair transactions in RMS performing repairs
  according to abilities, at least small repairs

Store conditions and appearance

• Keep store well organized, clean and in line with VM guidelines
• Perfect grooming in line with grooming guidelines

Languages

• Store’s local language – Fluent
• English - good written and verbal skills

IT Skills

• CEGID
• RMS
• CRM tools
• Microsoft Excel, Word, PowerPoint, and Outlook

Knowledge of guidelines and processes:

• VM guidelines
• Stock
• Concierge service (know local events, restaurants, hotels, sights etc.)

RIMOWA related knowledges

• Product knowledge
• Brand knowledge (history, strategies, news etc.)
• Market knowledge (competitors etc.)
• RIMOWA values

Education

• Basic school education

Experience

• First experience in the retail environment, gastronomy or any other customer service field
• Previous experience with luxury products/services, would be an advantage

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases.

A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.