Client Advisor - - Selfridges

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!

Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.

Location:

Selfridges Manchester, Exchange Square

• Customer service / selling ceremony
• Welcome clients in the store and create a welcoming environment, e.g. offer beverages
• If necessary: queue and customer flow management
• Ask questions to capture client needs and concerns
• Adopt personalized approach according to the customer’s profile/interests
• Present and explain the product
• Seize opportunity to cross- and up‑selling
• Demonstrate high levels of brand expertise
• Cashiering skills / POS operational knowledge
• Inventory Awareness: know what in the stock in order to suggest alternatives to customers
• Collect and update CRM data, perform CRM activities (use of R-Client App)

• Welcome service clients in the store and address their service issue
• Evaluate the repair suitcase and communicate the repair status (possible, not possible, expected
• Support the In-store Technicians by handling repair transactions in RMS performing repairs
• according to abilities, at least small repairs

• Keep store well organized, clean and in line with VM guidelines
• Perfect grooming in line with grooming guidelines

• Store’s local language – Fluent
• English - good written and verbal skills

• CEGID
• RMS
• CRM tools
• Microsoft Excel, Word, PowerPoint, and Outlook

• VM guidelines
• Stock
• Concierge service (know local events, restaurants, hotels, sights etc.)

• Product knowledge
• Brand knowledge (history, strategies, news etc.)
• - RIMOWA values

• Basic school education

• First experience in the retail environment, gastronomy or any other customer service field
• Previous experience with luxury products/services, would be an advantage