Third Party Support Specialist

Third-Party Support Specialist

Manchester or Oxford

Discretionary Company Bonus Scheme

Monday – Friday 9am – 5.30pm (37.5 hours per week)

• 25 days holiday (rising to 28 after 3 years' service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical - via vitality, with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension – Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals, fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year– an opportunity to give back to the community each year.
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave – enhanced company sick pay.
• Enhanced family leave – we provide enhanced family leave for primary and secondary caregivers.

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. we finance cars, but more importantly, we finance people. Since 2016, we've supported tens of thousands of customers on their car buying journey

The Third-Party Support Specialist supports the end-to-end lifecycle of a funded loan by supporting the smooth running of customer and third-party partners requests and core operational processes. Operating within the Operational Change function, the role enables customer-facing teams to deliver the best possible customer experience and outcomes, while consistently striving to exceed expectations.

Acting as a key liaison between onshore operations, offshore teams, and external suppliers, the Third-Party Support Specialist provides oversight of key tasks and guidance across operational activities.

In addition to performing core administrative and operational tasks, the role is instrumental in enhancing the effectiveness and performance of third-party suppliers. This includes maintaining strong, collaborative relationships with external partners, acting as a primary point of contact, and supporting the delivery of high-quality service and customer outcomes.

Reporting to the Third-Party Support Supplier Manager, the Third-Party Support Specialist works closely with multiple operational stakeholders to identify opportunities for process improvement, support governance and controls, and contribute to a culture of continuous improvement across customer management.

• Act as a primary point of contact for relevant third-party partners, managing inboxes and handling enquiries via relevant channels
• Provide accurate and timely information on products, services, and operational processes
• Resolve supplier queries efficiently within SLA, ensuring appropriate escalation of complex issues to Third Party Supplier Manager
• Manage the relevant queues; including key activities such as Salesforce ToDos, HPI removals, CRA disputes
• Handle exception reporting, to ensure all cases are resolved in line with the best customer outcomes
• Identify and elevate risks and issues via appropriate channels and stakeholders
• Collaborate with key stakeholders to ensure accounts are correctly managed
• Adhere to internal quality standards, policies, procedures, and regulatory requirements

• Build and maintain strong relationships with internal…