Operations Manager

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

Grosvenor Casino Soames is a truly distinctive 24 hour venue in the heart of Manchester’s Chinatown, celebrated for its diversity and character. With table gaming, electronic products and a dedicated Mahjong space, it offers something unique for every guest. Our friendly, welcoming team takes real pride in delivering exceptional service in a vibrant, multicultural setting.

• Prime city centre location with excellent public transport links, keeping travel easy and flexible.
• Supportive, inspiring leadership that actively champions development and clear career pathways.
• Year round reward and recognition, celebrating effort, achievement and great teamwork.
• Fantastic team experiences, including two full scale team events each year to connect and celebrate together.
• A positive, people first culture where growth, success and enjoyment go hand in hand.

As a Operations Manager, you’ll play a crucial role in ensuring the seamless flow of gaming excitement.

You’ll oversee all gaming activities within the casino, including table gaming, electronic gaming, and poker, ensuring each area operates effectively, efficiently, and in accordance with regulatory requirements.

Collaborating with the General Manager, you’ll contribute to bringing the Grosvenor Business Plan to life, focusing on enhancing customer excitement, driving business growth, and maintaining an exceptional casino experience for our customers.

Your leadership will be instrumental in fostering a culture of excellence among your team, promoting high standards of customer service, and innovating gaming operations that excite and entertain guests.

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets.
• Hold a current PML Licence.
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences.
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK.
• Have proven experience conducting/recording EDD and RG conversations with customers, ensuring compliance with all regulatory and legislative requirements.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

• Rewards that keep the excitement going
  - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win
  - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing…