Operations Specialist

About the Role:

Grade Level (for internal use): 08

The Middle Office group takes on the unique clients and projects that do not fit in the core business offering of WSO Services. This group is responsible for loan trade settlement.

The goal of a Middle Office Specialist is to oversee Trade Settlement client relationships. Provide excellent customer service and loan settlement services to our growing client base while adhering to strict deadlines and targets given. The position offers exposure to external industry entities such as portfolio managers, custodians, and agent banks.

• Manage client portfolio(s)/Agency trades in our loan Trade Settlement outsourcing services
• Communicate proactively and effectively with clients
• Coordinate with trade counter parties to receive and review par and distressed trade documentation
• Coordination with legal counsel and follow up, when needed, for distressed trades and participations
• Coordinate trade closings among clients, counter parties, and agents
• Review trade documentation, includes trade confirms, assignment agreements, and funding memos for discrepancies prior to settlement including using third party systems
• Follow up on outstanding trades and keep current comments updated
• Deliver closing packets to custodians and clients before stated deadlines
• Report client metrics and trends on a monthly basis

• Knowledge of par and distressed loans and the documentation
• Knowledge of trade fee calculations
• Ability to read and interpret credit agreements
• Experience with daily loan transactions
• Exposure to Clear Par/TSI/Markit WSO systems a plus

• Excellent attention to detail
• Strong work ethic
• Takes initiative and ownership of job responsibilities
• Must be able to perform job duties accurately and timely
• Must adhere to deadlines and targets given
• Strong customer service skills

• Strong verbal and written communications skills
• Prepare various reports and metrics needed by internal management or special client requests

• Must be able to work well with others in a team environment
• Assist other WSO groups during quarter-end or other high-volume periods

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• Health & Wellness:
  Health care coverage designed for the mind and body.
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