Revenue Assurance Manager

Were looking for a Revenue Assurance Manager to lead the governance and delivery of fee and interest changes across the business. The role is accountable for ensuring charges are applied accurately and in line with the Groups pricing structures, supported by robust control frameworks. In this role, youll own the end-to-end pricing change lifecycle, to ensure compliant delivery, strong stakeholder engagement, and ongoing improvement of the processes that underpin charging accuracy and control.

What youll be doing:
Act as a central point of coordination for fee and interest-related change requests from across the business. Own and operate the process for all fee/interest change requests submitted, setting clear entry criteria and prioritisation, and ensuring changes are not progressed without required sponsorship, documentation and impact assessment. Make timely decisions within remit, escalating only where decisions exceed delegated authority or create material customer/regulatory risk.

Ensure the team is properly resourced through proactive recruitment and manage departmental cover, including holiday management, training, and other absences. Manage the performance of the team, including performance reviews, 1-2-1s and capability procedures. Coordinate and prioritise with key stakeholders to ensure the timely, consistent, and compliant delivery of pricing changes, fee updates, and system upgrades. Coordinate and assure UAT readiness and completion across stakeholders, ensuring test outcomes, evidence and signoffs meet governance standards before implementation.

Manage end-to-end pricing change projects, ensuring fees are applied correctly and in line with policy. Recommend and implement process improvements to strengthen controls and increase efficiency. Ensure pricing changes are implemented with appropriate control design consideration. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Maintain clear documentation and ensure compliance with internal policies and regulatory expectations.

Support stakeholder training and communication to build understanding of pricing change processes and policies. Prepare and own PCWG meeting packs and monthly forums for pricing change delivery, capturing deadlines and risks, tracking progress to completion, and maintaining a clear audit trail of decisions. Support the Senior Revenue Assurance Manager with all pricing changes, including the review of all test results and creation of necessary documentation for final approval.

Identify, control, and manage risks within own business area, or others as appropriate. What youll bring:
Competence, knowledge and skills Strong stakeholder management and influencing skills. Strong organisational and time management skills, with the ability to manage multiple activities simultaneously, prioritising effectively, meeting deadlines, and mitigating risks. High attention to detail and accuracy, particularly when managing documentation, controls, and audit trails. Excellent verbal and written communication skills, with the ability to engage and liaise with numerous stakeholders.

Experience in supporting stakeholder training and communicating complex processes and policies effectively. Self-motivated with a strong sense of ownership and accountability for work delivered. Knowledge & Skills Proven experience in managing and leading teams, with a strong track record of effectively overseeing staff performance, conducting performance reviews, and implementing capability procedures. Familiarity with User Acceptance Testing (UAT) procedures, with the ability to assist in system upgrades, pricing changes, and associated documentation.

Strong problem-solving and analytical skills, with a methodical approach to resolving issues and generating insights. Ability to challenge existing processes and propose process improvements for increased efficiency and compliance with internal controls. Strong understanding of regulatory requirements for fee and pricing accuracy. Expertise in Excel and JIRA to manipulate data, generate insights, and report on project status, risks, issues, and outcomes.

Proven experience using Power BI to extract, analyse, and present data from multiple sources to support pricing change governance and assurance activities. Excellent planning, organisation, time management and problem-solving skills. Logical mindset: able to solve problems and confidently communicate effectively with other team members and stakeholders. Experience in managing high-volume change backlogs , including prioritisation based on risk, customer impact, and regulatory considerations.

Understanding of AJ Bell products, services, and systems is advantageous. About AJ Bell AJ Bell is one of the UKs fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000?customers trust us to manage more…