Senior Specialist, Client Processing Team Lead

Senior Specialist, Client Processing

Senior Specialist, Client Processing.

This role is located in Manchester.

• Provides complex analytics and reporting services, working to improve and automate Client Processing systems.
• Manages moderate to complex external client issues.
• Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue.
• Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
• Participates in product development, product enhancement, and system testing to ensure products continue to accurately and efficiently process high value transactions.
• Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Provides support to lower level client processing roles.
• May be responsible for allocating and checking work of other team members.
• May be responsible for specific supervisory review, training and approval actions.

• Bachelor's degree or the equivalent combination of education and experience is required.
• Several years of work experience is preferred.
• Prior loan operations experience in a financial service setting preferred.
• Detail oriented.
• Excellent verbal and written communication abilities.
• Ability to self‑manage, prioritize, and execute workload.
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focus on your health, foster your personal resilience, and help you achieve financial goals as a valued member of our team. This includes generous paid leaves, including paid volunteer time, to support your and your family’s needs.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, and Protected Veterans.