Onboarding Advisor

Join us as an Onboarding Advisor

• This key role will see you managing the end-to-end onboarding process for new and existing clients
• You’ll be liaising with clients and customers to gather the right information needed to provide a seamless onboarding experience for various products
• This is an opportunity to become a subject matter expert and develop your career with professional qualifications which we’ll support you with

As an Onboarding Advisor, you will play a critical role in ensuring the integrity and compliance of new customer relationships by verifying identity and performing thorough due diligence checks. In this role you'll be working on a range of CDD operational tasks. You may support either Mettle, our business banking proposition, or Boxed, our banking-as-a-service (BaaS) proposition, or both.

Day-to-day, you’ll be:

• Ensuring that you follow all regulatory and Nat West Bank and Nat West Boxed standards, policies and operational procedures
• Maintaining accurate record keeping and managing your workflow across various work streams across CDD
• Owning your self‑development and ensuring you actively participate in training and accreditation
• Communicating clearly and with empathy both internally within the organisation and externally with customers, clients and stakeholders

We’re looking for someone with experience of working in a bank or financial services role.

Additionally, you’ll demonstrate:

• Experience of providing a high level of client service
• An understanding of onboarding and KYC processes
• The ability to carefully review and verify documents, to ensure all information is accurate and complete.
• Strong verbal and written communication skills
• Familiarity with software and tools to efficiently process and maintain client records in a CDD environment.