Complaints Handler - Investment Banking

A global leader in financial services are looking for a Complaints Handler to join a newly created team in their Manchester office.

Daily duties will include;

• Investigate and resolve complaints received for clients, attempting early resolution of the complaint where appropriate
• Own resolution of the complaint, including drafting the final response and arranging compensation where appropriate
• Ensure all work is processed in line with clients' regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
• Escalate any high priority or high risk complaints to manager and analyse data to monitor performance and drive continuous improvement

To be successful in this role you will ideally have the following;

• Experience of working within customer services or complaint handling
• Experience in a financial services environment
• Willingness to develop personal skills in AI/Digital Tools preferred.