Student Finance Officer

STUDENT FINANCE OFFICER

Location:

Manchester Reporting to:
Head of Finance Contract Type:
Full-Time, Permanent About the Role We are seeking a highly organised and detail-oriented Student Finance Officer to join our Finance team in Manchester. Reporting to the Head of Finance, you will play a key role in supporting the administration and management of student finance processes, ensuring accuracy, compliance and excellent customer service

Key Responsibilities
• Provide professional guidance to students regarding tuition fee funding, eligibility and financial support options.
• Assist students with complex funding issues, including appeals, additional year funding and exceptional cases
• Support students in understanding funding requirements, evidence submission and timelines
• Review and verify student funding evidence to ensure compliance with regulatory requirements
• Monitor funding statuses and follow up on pending or unresolved cases
• Maintain accurate and up-to-date records of funding approvals, declines and outstanding cases
• Take ownership of complex or escalated student finance cases
• Work collaboratively with Registry and Finance teams to resolve issues efficiently and escalate issues where necessary and follow through to resolution
• Identify areas for improvement in funding verification processes
• Support implementation of new processes to reduce delays in funding approval
• Prepare regular reports on funding verification progress and outstanding cases
• Analyse trends and identify risks relating to student funding
• Maintain confidentiality and ensure compliance with data protection regulations

Key Skills & Experience
• Minimum of 2–3 years' experience in a Student Finance role, preferably within a higher education environment.
• Experience working with student finance systems or within higher education administration
• Strong understanding of Student Finance England (SFE) processes and funding rules
• Experience handling complex casework and problem resolution
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• Ability to manage multiple priorities and meet deadlines