Collections Advisor

Market-leading benefits Support customers through financial difficulties Growing specialist finance business Genuine opportunity to make a difference If you have experience in collections, recoveries, or payment support and want a role where customer outcomes matter, this Collections Agent opportunity offers the chance to make a real impact. You'll support customers experiencing financial difficulties, helping them find sustainable solutions while working within a supportive and well-resourced environment.

This is an opportunity to join a business focused on improving customer experiences within a specialist finance sector. You'll have the autonomy to manage your caseload, contribute ideas for process improvements, and play an important role in delivering fair customer outcomes.Package & Benefits for the Collections Advisor:
• Salary £28,000-£30,000 per annum.
• Discretionary company bonus scheme.
• 25 days holiday, increasing to 28 days after three years of service, plus bank holidays.
• Private medical insurance and health cash plan for you and your family.
• 5% employer pension contribution.
• Employee discounts and free office refreshments.
• Enhanced family leave and paid sick leave.About the Company You will be joining a customer-focused finance business committed to making a traditionally complex process simpler and more accessible. The organisation combines strong growth with a supportive culture that values customer care, continuous improvement, and employee wellbeing.Key Responsibilities for the Collections Advisor:
• Supporting customers experiencing financial difficulties, identifying appropriate and sustainable payment solutions.
• Agreeing payment arrangements and work closely with specialist teams to achieve positive customer outcomes.
• Maintaining accurate records and ensure all customer interactions are managed in line with relevant processes and standards.
• Identify potential risks and contribute recommendations for process improvements.About You
• Experience with in a Payment Support, Collections, or Recoveries role
• Understanding of collections processes, customer support strategies, and financial principles.
• Experience managing a caseload and handling customer communications across multiple channels.

For consideration please click apply with your most recent CV for consideration or call Jenni on .