Customer Support Manager

Join us as a Customer Support Manager within our Trade and Working Capital team, where you will build and nurture strong, profitable partnerships with both corporate and SME clients using our Sales Finance Working Capital solutions.

Acting as the bridge between the bank’s capabilities and our clients’ needs, you will deliver proactive relationship management, support clients across their working capital lifecycle, and ensure they receive tailored solutions that create mutual benefit and long‑term success.

You will meet clients regularly, develop a deep understanding of their operations and funding requirements, and provide high‑quality support that strengthens customer satisfaction and portfolio performance.

To be successful as a Customer Support Manager, you will need:

• Sales Finance or Confidential Invoice Discounting experience
• Proven relationship management experience within financial or corporate environments
• Willingness and ability to travel to client sites when required

Some other highly valued skills, may include:

• Understanding of financial accounts, including profit and loss statements and balance sheets
• Awareness of Global Transaction Banking (GTB) products

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role is primarily based in Manchester, however applications from candidates based in London or Fleet will be considered.

To establish and nurture profitable partnerships with both corporate and SME clients with regards the Sales Finance Working Capital solution. They are the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long‑term success.

• Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support growth, to help identify trends, insights, and areas for improvement to support client needs..
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Management of the clients Sales Finance facility and servicing to ensure balance between Credit Risk and returns..
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank..
• Provision of guidance to clients to support their financial decisions, offering expert product advice to ensure a positive and continuous relationship.
• Assessment of financial, legal, credit and operational risks associated with client relationships, and implementation of measures to minimise potential losses..
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will…