Billing Manager

Overview and what we offer

• Mon
  - Friday 37.5hrs
• Location
  - Manchester
  - Hybrid after probation
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting‑edge technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle‑free travel management programmes for progressive businesses and organisations everywhere.

The Billing Manager is responsible for leading and developing the billing function, ensuring all customer bookings are invoiced accurately, promptly, and in line with company standards to support strong and consistent cashflow.

This role oversees a team of Billing Agents, ensuring automated billing processes run effectively, exceptions are resolved efficiently, and underlying data integrity is maintained across systems. The Billing Manager plays a key role in driving process consistency, improving workflows, and strengthening controls, while acting as the escalation point for complex billing issues.

Operating in a high‑volume, accuracy‑critical environment, the role requires strong leadership, attention to detail, and a proactive approach to problem solving, alongside a focus on continuous improvement and team performance.

• Manage, coach, and develop a team of Billing Agents, setting clear objectives and performance expectations.
• Monitor team output, accuracy, and productivity, ensuring SLAs and KPIs are consistently met.
• Provide ongoing feedback, training, and support to improve capability and resilience.
• Act as escalation point for complex queries, issues, and customer concerns.

• Oversee the validation, reconciliation, and accuracy of billing data across all customer bookings.
• Ensure automated invoicing processes run efficiently, with effective management of exception queues.
• Review and approve manual invoicing activity where required.
• Ensure consistent application of billing standards, controls, and processes across the team.

• Oversee the handling of billing queries via Freshdesk, ensuring timely and accurate responses.
• Work closely with customers, suppliers, and internal teams to resolve issues and maintain service levels.
• Build strong relationships with Finance, Accounts Payable, Operations, and Customer Service.

• Ensure accurate reconciliation of credit card spend and correct ledger coding.
• Oversee validation of VAT, taxes, exchange rates, and cost allocations.
• Maintain strong internal controls and ensure compliance with audit requirements.
• Support internal and external audits and implement any required improvements.

• Identify root causes of recurring billing issues and implement solutions.
• Drive improvements to billing processes, systems, and data quality.
• Support automation initiatives and continuous improvement projects across the function.
• Contribute to wider finance and business transformation activities.

• Proven experience in billing, accounts receivable, or finance operations.
• Previous experience managing or supervising a team in a high-volume environment.
• Strong numerical accuracy and confidence working with transactional data.
• Experience with financial systems, billing platforms, CRM tools, and Excel.
• Ability to analyse problems, identify root causes, and implement solutions.
• Clear and confident communicator, able to explain billing information to non-finance stakeholders.
• Highly organised, proactive, and able to prioritise effectively under pressure.
• Strong focus on quality, consistency, and continuous improvement.

Candidates must hold one of the below:

• AAT (Level 2–4) or working towards
• NVQ Level 2 or 3 in Accounting or Finance
• Degree or HND in Finance, Accounting, Business, or a related discipline
• Diploma or Certificate in Accounting, Finance, or Bookkeeping