Fund Operations Administrator

Title in the contract:
Specialist, Client Processing. In this role, you’ll make an impact in the following ways:

• Liaising with Fund Managers, Transfer Agents and Clients to complete and provide documents which can include fund application forms, AML documents and internal Funds service agreements
• Assisting with adding new funds to the service and maintenance of all funds, i.e. completing Corporate Actions, Static Data updates and Transfers as required
• Completion of Non-standard product reviews using Fund specific documentation
• Preparing and submitting Share Class Conversion instructions
• Monthly creation of MI for both Clients and Fund Managers
• Monthly preparation of KRIs, Client Billing, Scorecard, Account Ownership and other required reports internally
• Handles all client queries and resolves issues within SLA
• Testing for releases, functional changes, and ad-hoc testing which can include weekend and early morning tests
• Keeping procedures updated

• Skilled in Microsoft Excel including confident use of formulas, lookups and pivot tables
• Good attention to detail, prioritization and time management required
• Experience in dealing with clients over the phone and written (email)
• Proactive approach to work and ability to adapt to change and use initiative to overcome challenges

• Understanding of Funds – (desirable)
• Experience of dealing with Fund Managers and Transfer Agents – (desirable)

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.