Specialist, Client Operations II

Job Description

We’re seeking a future team member for the role of Client Service Specialist II to join our Conventional Trust Platform. This role is located in Manchester, UK.

• Work with external clients to resolve moderately complex day‑to‑day issues and direct them to appropriate resources at BNY.
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed.
• Apply intermediate problem‑solving skills, experience, and judgment to analyze information.
• Use communication skills to deliver high‑quality service to a specialised client base.
• Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to the appropriate resources as needed.
• Leverage a good understanding of broader BNY services and offerings.
• Monitor client inquiries, resolve non‑routine issues, and escalate complex issues to the appropriate team member as needed.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May have team leadership responsibilities in some geographies, providing guidance to less experienced team members.
• Support multiple, moderately complex client accounts.

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Experience in an operational area and/or client services preferred.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affimative Action Employer – Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.