Customer Service Administrator - Part time

Client Servicing Administration – Part Time

We are looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams on a part‑time basis. You will play a key role in providing award‑winning service to our customers.

• Process customer requests.
• Handle financial transactions.
• Produce letters and emails.
• Work efficiently with our internal systems.
• Maintain accurate records in our databases.
• Resolve customer queries via phone and email.

• Minimum 5 GCSEs grades 9‑4 (A‑C) or equivalent, including Maths and English.
• Excellent numerical ability.
• Strong written and verbal communication skills.
• Competent IT skills, including experience with Excel.
• Ability to work to deadlines and under pressure, sometimes unsupervised.
• Willingness to learn and develop within a fast‑paced financial services environment.
• Interest in delivering excellent customer service.

• Part‑time role, minimum 20 hours a week.
• 2 days per week (Thursday/Friday) with flexibility available.
• Hybrid working model: spend 3‑4 days per week in the office; first 3 months full‑time in office.

• Starting salary of £25,400 (pro‑rata).
• 25 days holiday (pro‑rata) plus buy/sell scheme and bank holidays.
• 6% pension with matched contributions.
• Discretionary bonus scheme.
• Share schemes, including free shares and BAYE.
• Health Cash Plan and discounted private healthcare.
• Free onsite gym.
• Enhanced family leave (subject to qualifying criteria).
• Travel and bike loan schemes.
• Employee Assistance Programme.
• Regular social events including summer and Christmas parties.
• Learning and development opportunities tailored to you.
• Casual dress code.
• Friendly, supportive team environment.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.