Senior Credit Control Advisor

City Of Manchester, Greater Manchester, M60 0AG

Pay: £26,000 to £28,000 per year, plus excellent benefits

Contract Type: Temporary

Hours: Part‑time, 33.75 hours per week (across either 4 or 5 days)

Closing Date: 23/07/2026

Senior Credit Control Advisor (Work Level 6C). 12‑month fixed‑term contract, hybrid working (home and two days a week in Manchester city centre). We are seeking a Senior Credit Control Advisor to join our Finance team within the broader Co‑op Business Services (CBS) organisation.

CBS delivers high‑quality, cost‑effective business services across the Co‑op. You will help support CBS and realise the group vision of ‘co‑operating to build more value for our member‑owners every day’ by managing the sales ledger and maintaining strong cash flow.

Strong cash flow is critical to the Co‑op’s operations. Your work protects the organisation’s financial position by ensuring payments are collected efficiently, disputes are resolved quickly and the ledger stays accurate.

• Provide excellent customer service and carry out credit control activities to collect sales ledger accounts promptly via telephone and email.
• Delegate tasks within the team and manage a shared mailbox.
• Handle inbound and outbound calls to internal and external clients.
• Support Credit Control Advisors with more complex queries.
• Collect payments with care, discretion and accuracy.
• Maintain accurate records of collection actions, documenting all notes and payment promises.
• Work with internal colleagues to resolve payment disputes.
• Reduce unallocated cash and aged debt.
• Assist with reporting and ledger downloads.

• Experience in credit control or a sales ledger role.
• Experience supporting and training team members.
• High level of accuracy and attention to detail.
• Strong Microsoft Excel skills (including VLOOKUPs and pivot tables).
• Good communication, negotiation and customer service skills.
• A proactive problem‑solving approach.

• 28 days holiday (pro‑rata) plus bank holidays.
• £1,800 pension with up to 10% employer contributions.
• 30% discount on Co‑op products and 10% off other brands.
• Early access to a percentage of your pay as you earn it.
• Virtual healthcare, including GP appointments, mental health support, nutrition and fitness advice.
• 24/7 colleague support service.
• Training and support for development and career progression.
• Cycle‑to‑work scheme.
• A place you’ll belong – diverse teams that reflect the communities we serve.

We welcome applications from everyone and are committed to an inclusive environment where all colleagues can thrive. If you have a disability, we will make reasonable adjustments to support you through the recruitment process. We are proud to be part of the Disability Confident scheme.