Order To Cash Manager

About the Role

We are looking for an experienced and driven Order to Cash (O2C) Manager to lead and develop our clients end-to-end O2C function based in Wythenshawe. This is an exciting opportunity to play a key role in improving cash flow, enhancing customer experience, and driving operational excellence across the business.

As O2C Manager, you will oversee the full order-to-cash cycle, ensuring efficient processing, robust credit management, accurate billing, and timely cash collection. You will lead a high-performing team while working closely with Sales, Customer Service, Finance, and Operations to optimise processes and deliver outstanding results.

• Manage the end-to-end Order to Cash process, including order management, invoicing, credit control, cash allocation, and collections.
• Lead, coach, and develop the O2C team, fostering a culture of accountability and continuous improvement.
• Monitor and improve key performance indicators such as DSO, overdue debt, billing accuracy, and cash collection performance.
• Build and maintain strong relationships with customers to resolve billing and payment issues efficiently.
• Identify opportunities to streamline processes, automate workflows, and improve controls.
• Ensure compliance with company policies, financial controls, and relevant regulations.
• Produce regular performance reports and provide insights to senior management.
• Partner with internal stakeholders to improve customer satisfaction and operational efficiency.
• Support finance transformation and system improvement initiatives where required.

We're looking for someone who brings:

• Proven experience managing an Order to Cash, Credit Control, or Accounts Receivable function.
• Strong leadership skills with experience managing and developing teams.
• Excellent knowledge of O2C processes, credit management, and cash collection best practices.
• Strong analytical and problem-solving abilities with a continuous improvement mindset.
• Excellent communication and stakeholder management skills.
• Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.
• Advanced Excel skills and confidence working with financial data.
• A proactive, customer-focused approach with the ability to influence at all levels.

• Professional finance qualification (AAT, CIMA, ACCA, ACA) or working towards one.
• Experience leading process improvement or transformation projects.
• Knowledge of shared service or multi-site environments.

• Competitive salary
• Annual bonus opportunity
• Pension scheme
• 25 days holiday + Statutory days
• Hybrid working opportunities
• Ongoing learning and development
• Employee wellbeing programme
• Career progression within a growing organisation